Welcome to another Haiku Hope!
I had yet another negative interaction this week. This time it was a representative of one of the largest companies on planet earth – Amazon – who made me feel pretty awful.
A delivery I’d paid for didn’t arrive despite receiving notifications that I’d signed for it. This was a lie. So, as you would expect, I contacted them. It wasn’t an expensive delivery, but it did contact a few important things for our daughter returning to school, so I needed them and don’t have the spare cash to replace them.
I contacted them via webchat hoping it would be simple to resolve. Having explained the situation clearly and politely, the web chat operator working for Amazon was incredibly rude.
It took a while to get any action at all, and when he eventually offered to refund me, I had to explain for a 4th time that I needed the items because I couldn’t afford to wait 5 days for a refund.
He responded with…
“Check your email.”.
No information, no help, not even an explanation of what the email explained. When I checked my inbox I didn’t have a message, so I asked if he could confirm the information in the webchat PLEASE. He said…
“Just check your email.”,
I didn’t get the email until the next day, and in my opinion there is no need whatsoever to be so rude to any customer, regardless of the problem that needs addressing.
So, here is my haiku hope about this sorry event.
**********
Rude
“Help! My parcel’s gone.”.
**Inside worried for lost cash**
“Just check your email.”.
**********
I’m still genuinely annoyed about the lack of understanding and empathy, and I worry about other people experiencing the same.
I don’t think Amazon will ever change, though.
Thanks for reading 💜
Creative Steph 